TY - JOUR
T1 - When and how digital platforms empower professional services firms
T2 - an agility perspective
AU - Liu, Yulong
AU - Chung, Henry F.L.
AU - Zhang, Zuopeng
AU - Wu, Mian
N1 - Publisher Copyright:
© 2022, Emerald Publishing Limited.
PY - 2023/3/24
Y1 - 2023/3/24
N2 - Purpose: Drawing on a strategic agility perspective, the authors develop a theoretical framework and empirically examine how digital platform adoption and capability impact business performance via digital-enabled strategic agility in the context of professional service firms. Design/methodology/approach: The authors propose and examine a conceptual framework based on survey data from 127 professional service firms in New Zealand. Findings: This study reveals the impact of digital platform capability on the business performance of professional service firms that employ digital platform technologies. The results suggest that organizational innovation and managers' creative efficacy will be used as distal antecedents and contribute to digital platform capabilities. In addition, digital strategic agility can mediate the link between digital platform capabilities and business performance. Originality/value: This study is one of the first to investigate when and how digital platforms empower professional service firms. This study reveals the role of digital strategic agility and digital platform capabilities in knowledge-intensive enterprises. This research advances the development of knowledge-based economy in the information age by applying and extending strategic agility to the uncertain and volatile business environment. The authors' new conceptualization provides a deeper understanding of how and why professional services business and organizations can adapt to the post-COVID era smoothly and successfully.
AB - Purpose: Drawing on a strategic agility perspective, the authors develop a theoretical framework and empirically examine how digital platform adoption and capability impact business performance via digital-enabled strategic agility in the context of professional service firms. Design/methodology/approach: The authors propose and examine a conceptual framework based on survey data from 127 professional service firms in New Zealand. Findings: This study reveals the impact of digital platform capability on the business performance of professional service firms that employ digital platform technologies. The results suggest that organizational innovation and managers' creative efficacy will be used as distal antecedents and contribute to digital platform capabilities. In addition, digital strategic agility can mediate the link between digital platform capabilities and business performance. Originality/value: This study is one of the first to investigate when and how digital platforms empower professional service firms. This study reveals the role of digital strategic agility and digital platform capabilities in knowledge-intensive enterprises. This research advances the development of knowledge-based economy in the information age by applying and extending strategic agility to the uncertain and volatile business environment. The authors' new conceptualization provides a deeper understanding of how and why professional services business and organizations can adapt to the post-COVID era smoothly and successfully.
KW - Business performance
KW - Creative self-efficacy
KW - Digital platforms
KW - Innovation
KW - Professional service firms
KW - Strategic agility theory
UR - http://www.scopus.com/inward/record.url?scp=85146215565&partnerID=8YFLogxK
U2 - 10.1108/JSTP-04-2022-0092
DO - 10.1108/JSTP-04-2022-0092
M3 - Article
AN - SCOPUS:85146215565
SN - 2055-6225
VL - 33
SP - 149
EP - 168
JO - Journal of Service Theory and Practice
JF - Journal of Service Theory and Practice
IS - 2
ER -