TY - JOUR
T1 - Is the destination brand loyalty mechanism invariable? A comparative study from China
AU - Xu, Feng
AU - Zhan, Cuijing
AU - Lu, Lijun
AU - Tan, Juan
AU - Li, Shuaishuai
AU - Li, Jie
N1 - Publisher Copyright:
© 2021 Elsevier Ltd
PY - 2021/12
Y1 - 2021/12
N2 - Tourism area life cycle (TALC) theory has become a major topic in destination research; however, few scholars have used TALC theory to explain the dynamic relationship among customer-based brand equity (CBBE) elements. This study proposes and tests a model of CBBE to explain destination brand loyalty mechanisms at different TALC stages. The findings indicate that at the involvement stage, brand image and brand awareness are the keys to enhancing brand trust, and brand attachment partially mediates the relationship of brand trust on brand loyalty; at the consolidation stage, brand quality is the key to enhancing brand trust, and brand attachment completely mediates the effect of brand trust on brand loyalty. The findings could help deepen the understanding of the dynamic destination brand loyalty mechanism and help destination marketing organizations be more effective at improving tourist loyalty at different TALC stages.
AB - Tourism area life cycle (TALC) theory has become a major topic in destination research; however, few scholars have used TALC theory to explain the dynamic relationship among customer-based brand equity (CBBE) elements. This study proposes and tests a model of CBBE to explain destination brand loyalty mechanisms at different TALC stages. The findings indicate that at the involvement stage, brand image and brand awareness are the keys to enhancing brand trust, and brand attachment partially mediates the relationship of brand trust on brand loyalty; at the consolidation stage, brand quality is the key to enhancing brand trust, and brand attachment completely mediates the effect of brand trust on brand loyalty. The findings could help deepen the understanding of the dynamic destination brand loyalty mechanism and help destination marketing organizations be more effective at improving tourist loyalty at different TALC stages.
KW - Customer-based brand equity
KW - Loyalty
KW - Tourism area life cycle
KW - Trust
UR - http://www.scopus.com/inward/record.url?scp=85114690224&partnerID=8YFLogxK
U2 - 10.1016/j.jdmm.2021.100658
DO - 10.1016/j.jdmm.2021.100658
M3 - Article
AN - SCOPUS:85114690224
SN - 2212-571X
VL - 22
JO - Journal of Destination Marketing and Management
JF - Journal of Destination Marketing and Management
M1 - 100658
ER -