TY - JOUR
T1 - Group-specific business process improvements via a port community system
T2 - the case of Rotterdam
AU - Simoni, Michele
AU - Schiavone, Francesco
AU - Risitano, Marcello
AU - Leone, Daniele
AU - Chen, Junsong
N1 - Funding Information:
The present research received financial support by the University of Naples Parthenope. The authors want to thank the Editor in Chief and the reviewers of Production, Planning & Control for their valuable comments and feedback to the former versions of the present article.
Publisher Copyright:
© 2020 Informa UK Limited, trading as Taylor & Francis Group.
PY - 2022/3/12
Y1 - 2022/3/12
N2 - The Port Community System is a type of digital platform that offers several benefits and improvements to the operations and supply chain of an increasing number of ports worldwide. However, prior literature does not explain in detail how these various types of benefits and business process improvements spread within a port and are obtained by its main groups of stakeholders (agents, terminal operators, and so on). The article fills this literature gap by analysing the distribution of benefits and improvements among the main types of port actors in Rotterdam (the Netherlands) after the introduction of the ‘Portbase’ platform. The results show that PCS effectively improves port stakeholders’ business processes only if the platform is the core element of a port digital transformation strategy, and if it offers a large portfolio of smart IT solutions that (a) directly improve the system quality, information quality and service quality, and (b) are properly targeted for the business processes that are carried out by the different groups of port stakeholders.
AB - The Port Community System is a type of digital platform that offers several benefits and improvements to the operations and supply chain of an increasing number of ports worldwide. However, prior literature does not explain in detail how these various types of benefits and business process improvements spread within a port and are obtained by its main groups of stakeholders (agents, terminal operators, and so on). The article fills this literature gap by analysing the distribution of benefits and improvements among the main types of port actors in Rotterdam (the Netherlands) after the introduction of the ‘Portbase’ platform. The results show that PCS effectively improves port stakeholders’ business processes only if the platform is the core element of a port digital transformation strategy, and if it offers a large portfolio of smart IT solutions that (a) directly improve the system quality, information quality and service quality, and (b) are properly targeted for the business processes that are carried out by the different groups of port stakeholders.
KW - Business process improvement
KW - Port Community System
KW - digital platforms
KW - port management
KW - port stakeholders
UR - http://www.scopus.com/inward/record.url?scp=85094202649&partnerID=8YFLogxK
U2 - 10.1080/09537287.2020.1824029
DO - 10.1080/09537287.2020.1824029
M3 - Article
AN - SCOPUS:85094202649
SN - 0953-7287
VL - 33
SP - 371
EP - 385
JO - Production Planning and Control
JF - Production Planning and Control
IS - 4
ER -