TY - GEN
T1 - A web-based self-diagnosis tool to solve print quality issues
AU - Santos-Villalobos, Hector
AU - Park, Hyung Jun
AU - Kim, Chulwoo
AU - Choe, Pilsung
AU - Kumontoy, Roy
AU - Low, Kainlu
AU - Oldenburger, Kristen
AU - Ortiz, Maria
AU - Lehto, Xinran
AU - Lehto, Mark
AU - Allebach, Jan
PY - 2006
Y1 - 2006
N2 - Print quality is an important factor for customer satisfaction. Resolving print quality issues poses special challenges for a manufacturer's support organization. We have developed a troubleshooting web site to enable customers to self-diagnose many of their print quality issues. The diagnosis is based on images of the printed test pages that contain highly accurate simulations of potential print quality defects. We discuss the development process of the website, the results of usability experiments conducted to improve the tool, the general characteristics of the web site, and the web site navigation and diagnosis process.
AB - Print quality is an important factor for customer satisfaction. Resolving print quality issues poses special challenges for a manufacturer's support organization. We have developed a troubleshooting web site to enable customers to self-diagnose many of their print quality issues. The diagnosis is based on images of the printed test pages that contain highly accurate simulations of potential print quality defects. We discuss the development process of the website, the results of usability experiments conducted to improve the tool, the general characteristics of the web site, and the web site navigation and diagnosis process.
UR - http://www.scopus.com/inward/record.url?scp=33947256031&partnerID=8YFLogxK
M3 - Conference Proceeding
AN - SCOPUS:33947256031
SN - 0892082631
SN - 9780892082636
T3 - International Conference on Digital Printing Technologies
SP - 465
EP - 471
BT - NIP22
T2 - International Conference on Digital Printing Technologies
Y2 - 17 September 2006 through 22 September 2006
ER -