The effect of Customer Relationship Management systems on firm performance

Jacob Z. Haislip; Vernon J. Richardson

doi:10.1016/j.accinf.2017.09.003

The effect of Customer Relationship Management systems on firm performance

Jacob Z. Haislip, Vernon J. Richardson^*

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

31 Citations (Scopus)

Original language	English
Pages (from-to)	16-29
Number of pages	14
Journal	International Journal of Accounting Information Systems
Volume	27
DOIs	https://doi.org/10.1016/j.accinf.2017.09.003
Publication status	Published - Nov 2017
Externally published	Yes

Keywords

Customer Relationship Management (CRM)
Information technology
Performance

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10.1016/j.accinf.2017.09.003

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title = "The effect of Customer Relationship Management systems on firm performance",

keywords = "Customer Relationship Management (CRM), Information technology, Performance",

author = "Haislip, {Jacob Z.} and Richardson, {Vernon J.}",

year = "2017",

month = nov,

doi = "10.1016/j.accinf.2017.09.003",

language = "English",

volume = "27",

pages = "16--29",

journal = "International Journal of Accounting Information Systems",

issn = "1467-0895",

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AU - Haislip, Jacob Z.

AU - Richardson, Vernon J.

PY - 2017/11

Y1 - 2017/11

KW - Customer Relationship Management (CRM)

KW - Information technology

KW - Performance

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DO - 10.1016/j.accinf.2017.09.003

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VL - 27

SP - 16

EP - 29

JO - International Journal of Accounting Information Systems

JF - International Journal of Accounting Information Systems

ER -

The effect of Customer Relationship Management systems on firm performance

Keywords

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