TY - JOUR
T1 - Integrating trust and economic theories with knowledge science for dependable service automation
AU - Alagar, Vangalur
AU - Wan, Kaiyu
N1 - Publisher Copyright:
© 2014, Springer International Publishing Switzerland.
PY - 2014
Y1 - 2014
N2 - This paper examines the necessity to integrate Economic Theories and Trust Theories with Knowledge Science for trustworthy service automation in modern day society's technology-driven environment. Current demands for open user-centric distributed service systems far outweigh the capabilities of existing systems in application areas such as health care, e-business, and consumer-centric power and water distribution systems. The basis of service transactions, whether in traditional market place or on-line system, is trust and lack of trust will have diminishing effect on the economic value. It is essential to identify user perspectives and relate their social psychology to meaningful trust determinants in the system to be automated. Since the systems are typically large, distributed, and deal with many heterogeneous collection of sensory devices and actuators that are specific to each service domain, it is necessary that the experts of the application domain and system developers share their knowledge and wisdom in the creation of the system. Sharing knowledge requires trust, and using the acquired knowledge requires creativity, born out of tacit knowledge, to go beyond risks. Motivated by this triangular web of Economics, Trust, and Knowledge that impacts on consumer-centric service automation, this paper explores their interesting connections, explains the different kinds of trust to be distilled from it, and identifies the design stages where the appropriate trust determinants are to be fostered in order to achieve a dependable service automation system.
AB - This paper examines the necessity to integrate Economic Theories and Trust Theories with Knowledge Science for trustworthy service automation in modern day society's technology-driven environment. Current demands for open user-centric distributed service systems far outweigh the capabilities of existing systems in application areas such as health care, e-business, and consumer-centric power and water distribution systems. The basis of service transactions, whether in traditional market place or on-line system, is trust and lack of trust will have diminishing effect on the economic value. It is essential to identify user perspectives and relate their social psychology to meaningful trust determinants in the system to be automated. Since the systems are typically large, distributed, and deal with many heterogeneous collection of sensory devices and actuators that are specific to each service domain, it is necessary that the experts of the application domain and system developers share their knowledge and wisdom in the creation of the system. Sharing knowledge requires trust, and using the acquired knowledge requires creativity, born out of tacit knowledge, to go beyond risks. Motivated by this triangular web of Economics, Trust, and Knowledge that impacts on consumer-centric service automation, this paper explores their interesting connections, explains the different kinds of trust to be distilled from it, and identifies the design stages where the appropriate trust determinants are to be fostered in order to achieve a dependable service automation system.
KW - Economic Theory
KW - Knowledge Science
KW - Service Automation
KW - Trust Theory
UR - http://www.scopus.com/inward/record.url?scp=84921666650&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-11851-2_1
DO - 10.1007/978-3-319-11851-2_1
M3 - Article
AN - SCOPUS:84921666650
SN - 0302-9743
VL - 8743
JO - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
JF - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
ER -