The role of the technology acceptance model in information systems research: A case study

Reza Mojtahed*, Miguel Baptista Nunes, Guo Chao Peng

*Corresponding author for this work

Research output: Chapter in Book or Report/Conference proceedingConference Proceedingpeer-review

2 Citations (Scopus)

Abstract

Explaining the factors that lead to use and acceptance of information technology (IT), both at individual and organizational levels, has been the focus of information systems (IS) researchers since 1970s. The Technology Acceptance Model (TAM) is known as such an explanatory model and has increasingly gained recognition due to its focus on theories of human behaviour. Although this model has faced with some criticism in terms of not being able to fully explain the social-technical acceptance of technology, TAM is still known as one of the best IS methodologies that contribute greatly to explain IT/IS acceptance. This paper discusses, describes and explains TAM as one of the wellknown information system research methodologies and attempts to demonstrate how this model can be applied in practice in IS research projects. TAM is widely used in different areas of IS studies such as e-commerce, e-business, multimedia and mobile commerce. This paper shows how TAM can be applied in an IS research project by referring to a case study conducted in the area of mobile banking in the UK. This paper aims to contribute to IS research by providing an informed criticism of TAM as well as a clear proposal on how to use it.

Original languageEnglish
Title of host publicationProceedings of the IADIS International Workshop Information Systems Research Trends, Approaches and Methodologies, ISRTAM 2011, Part of the IADIS, MCCSIS 2011
Pages59-67
Number of pages9
Publication statusPublished - 2011
Externally publishedYes
EventIADIS International Workshop Information Systems Research Trends, Approaches and Methodologies, ISRTAM 2011, Part of the IADIS Multi Conference on Computer Science and Information Systems 2011, MCCSIS 2011 - Rome, Italy
Duration: 20 Jul 201120 Jul 2011

Publication series

NameProceedings of the IADIS International Workshop Information Systems Research Trends, Approaches and Methodologies, ISRTAM 2011, Part of the IADIS, MCCSIS 2011

Conference

ConferenceIADIS International Workshop Information Systems Research Trends, Approaches and Methodologies, ISRTAM 2011, Part of the IADIS Multi Conference on Computer Science and Information Systems 2011, MCCSIS 2011
Country/TerritoryItaly
CityRome
Period20/07/1120/07/11

Keywords

  • Information system
  • Information systems resea
  • It adoption
  • Technology acceptance model

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