Ding, B., Guo, Z., & Liu, W. (2025). The influence of an additional robot apology and robot gender after a human service failure. Industrial Management and Data Systems.
Ding, Bin ; Guo, Zixuan ; Liu, Wei. / The influence of an additional robot apology and robot gender after a human service failure. In: Industrial Management and Data Systems. 2025.
@article{8e5ea749683240589bf44051118a8d54,
title = "The influence of an additional robot apology and robot gender after a human service failure",
author = "Bin Ding and Zixuan Guo and Wei Liu",
year = "2025",
language = "English",
journal = "Industrial Management and Data Systems",
issn = "0263-5577",
}
Ding, B, Guo, Z & Liu, W 2025, 'The influence of an additional robot apology and robot gender after a human service failure', Industrial Management and Data Systems.
The influence of an additional robot apology and robot gender after a human service failure. /
Ding, Bin; Guo, Zixuan; Liu, Wei.
In:
Industrial Management and Data Systems, 2025.
Research output: Contribution to journal › Article › peer-review
TY - JOUR
T1 - The influence of an additional robot apology and robot gender after a human service failure
AU - Ding, Bin
AU - Guo, Zixuan
AU - Liu, Wei
PY - 2025
Y1 - 2025
M3 - Article
SN - 0263-5577
JO - Industrial Management and Data Systems
JF - Industrial Management and Data Systems
ER -
Ding B, Guo Z, Liu W. The influence of an additional robot apology and robot gender after a human service failure. Industrial Management and Data Systems. 2025.