The Implications of Platform Algorithms on Platform Worker’s Job Security

Siti Suraya Abd Razak; Ying Tuan Lo; Helen Sui Hong Tan; Izyan Farhana Zulkarnain; Salbeha Binti Ibus

doi:10.1007/978-981-96-3949-6_11

The Implications of Platform Algorithms on Platform Worker’s Job Security

Siti Suraya Abd Razak, Ying Tuan Lo^*, Helen Sui Hong Tan, Izyan Farhana Zulkarnain, Salbeha Binti Ibus

^*Corresponding author for this work

Xi'an Jiaotong-Liverpool University

Research output: Chapter in Book or Report/Conference proceeding › Conference Proceeding › peer-review

Abstract

The emergence of digital platforms has altered the way business is conducted. The digital labour platform has become the main attraction for workers who seek flexibility in their employment. However, platform workers are subjected to the platform algorithm when performing their work. The objective of this study is to examine the implications of platform algorithm on platform workers’ job security. This is a qualitative study that employs library-based research and content analysis of related article journals, government statutes and case laws. Findings show that platform provider uses algorithm management in allocating work, suspension and termination of platform workers’ accounts which in some situations causes unfairness. Existing laws also do not provide avenues for platform worker to seek grievances. The findings of this study extend the discussion on artificial intelligence by examining the impact of algorithmic management on the labour rights of platform workers. This study also provides an insight on the position of platform workers and their employment rights for platform providers and serves as motivation to improve their app system.

Original language	English
Title of host publication	Selected Proceedings from the 2nd International Conference on Intelligent Manufacturing and Robotics, ICIMR 2024 - Advances in Intelligent Manufacturing and Robotics
Editors	Wei Chen, Andrew Huey Ping Tan, Yang Luo, Long Huang, Yuyi Zhu, Anwar PP Abdul Majeed, Fan Zhang, Yuyao Yan, Chenguang Liu
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	153-158
Number of pages	6
ISBN (Print)	9789819639489
DOIs	https://doi.org/10.1007/978-981-96-3949-6_11
Publication status	Published - 2025
Event	2nd International Conference on Intelligent Manufacturing and Robotics, ICIMR 2024 - Suzhou, China Duration: 22 Aug 2024 → 23 Aug 2024

Publication series

Name	Lecture Notes in Networks and Systems
Volume	1316 LNNS
ISSN (Print)	2367-3370
ISSN (Electronic)	2367-3389

Conference

Conference	2nd International Conference on Intelligent Manufacturing and Robotics, ICIMR 2024
Country/Territory	China
City	Suzhou
Period	22/08/24 → 23/08/24

Keywords

Algorithm
Digital Platform
Employment Rights
Gig Worker
Job Security
Termination

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1007/978-981-96-3949-6_11

Cite this

Razak, S. S. A., Lo, Y. T., Tan, H. S. H., Zulkarnain, I. F., & Ibus, S. B. (2025). The Implications of Platform Algorithms on Platform Worker’s Job Security. In W. Chen, A. H. Ping Tan, Y. Luo, L. Huang, Y. Zhu, A. PP Abdul Majeed, F. Zhang, Y. Yan, & C. Liu (Eds.), Selected Proceedings from the 2nd International Conference on Intelligent Manufacturing and Robotics, ICIMR 2024 - Advances in Intelligent Manufacturing and Robotics (pp. 153-158). (Lecture Notes in Networks and Systems; Vol. 1316 LNNS). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-981-96-3949-6_11

Razak, Siti Suraya Abd ; Lo, Ying Tuan ; Tan, Helen Sui Hong et al. / The Implications of Platform Algorithms on Platform Worker’s Job Security. Selected Proceedings from the 2nd International Conference on Intelligent Manufacturing and Robotics, ICIMR 2024 - Advances in Intelligent Manufacturing and Robotics. editor / Wei Chen ; Andrew Huey Ping Tan ; Yang Luo ; Long Huang ; Yuyi Zhu ; Anwar PP Abdul Majeed ; Fan Zhang ; Yuyao Yan ; Chenguang Liu. Springer Science and Business Media Deutschland GmbH, 2025. pp. 153-158 (Lecture Notes in Networks and Systems).

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title = "The Implications of Platform Algorithms on Platform Worker{\textquoteright}s Job Security",

abstract = "The emergence of digital platforms has altered the way business is conducted. The digital labour platform has become the main attraction for workers who seek flexibility in their employment. However, platform workers are subjected to the platform algorithm when performing their work. The objective of this study is to examine the implications of platform algorithm on platform workers{\textquoteright} job security. This is a qualitative study that employs library-based research and content analysis of related article journals, government statutes and case laws. Findings show that platform provider uses algorithm management in allocating work, suspension and termination of platform workers{\textquoteright} accounts which in some situations causes unfairness. Existing laws also do not provide avenues for platform worker to seek grievances. The findings of this study extend the discussion on artificial intelligence by examining the impact of algorithmic management on the labour rights of platform workers. This study also provides an insight on the position of platform workers and their employment rights for platform providers and serves as motivation to improve their app system.",

keywords = "Algorithm, Digital Platform, Employment Rights, Gig Worker, Job Security, Termination",

author = "Razak, {Siti Suraya Abd} and Lo, {Ying Tuan} and Tan, {Helen Sui Hong} and Zulkarnain, {Izyan Farhana} and Ibus, {Salbeha Binti}",

note = "Publisher Copyright: {\textcopyright} The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2025.; 2nd International Conference on Intelligent Manufacturing and Robotics, ICIMR 2024 ; Conference date: 22-08-2024 Through 23-08-2024",

year = "2025",

doi = "10.1007/978-981-96-3949-6_11",

language = "English",

isbn = "9789819639489",

series = "Lecture Notes in Networks and Systems",

publisher = "Springer Science and Business Media Deutschland GmbH",

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editor = "Wei Chen and {Ping Tan}, {Andrew Huey} and Yang Luo and Long Huang and Yuyi Zhu and {PP Abdul Majeed}, Anwar and Fan Zhang and Yuyao Yan and Chenguang Liu",

booktitle = "Selected Proceedings from the 2nd International Conference on Intelligent Manufacturing and Robotics, ICIMR 2024 - Advances in Intelligent Manufacturing and Robotics",

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Razak, SSA, Lo, YT, Tan, HSH, Zulkarnain, IF & Ibus, SB 2025, The Implications of Platform Algorithms on Platform Worker’s Job Security. in W Chen, AH Ping Tan, Y Luo, L Huang, Y Zhu, A PP Abdul Majeed, F Zhang, Y Yan & C Liu (eds), Selected Proceedings from the 2nd International Conference on Intelligent Manufacturing and Robotics, ICIMR 2024 - Advances in Intelligent Manufacturing and Robotics. Lecture Notes in Networks and Systems, vol. 1316 LNNS, Springer Science and Business Media Deutschland GmbH, pp. 153-158, 2nd International Conference on Intelligent Manufacturing and Robotics, ICIMR 2024, Suzhou, China, 22/08/24. https://doi.org/10.1007/978-981-96-3949-6_11

The Implications of Platform Algorithms on Platform Worker’s Job Security. / Razak, Siti Suraya Abd; Lo, Ying Tuan; Tan, Helen Sui Hong et al.
Selected Proceedings from the 2nd International Conference on Intelligent Manufacturing and Robotics, ICIMR 2024 - Advances in Intelligent Manufacturing and Robotics. ed. / Wei Chen; Andrew Huey Ping Tan; Yang Luo; Long Huang; Yuyi Zhu; Anwar PP Abdul Majeed; Fan Zhang; Yuyao Yan; Chenguang Liu. Springer Science and Business Media Deutschland GmbH, 2025. p. 153-158 (Lecture Notes in Networks and Systems; Vol. 1316 LNNS).

Research output: Chapter in Book or Report/Conference proceeding › Conference Proceeding › peer-review

TY - GEN

T1 - The Implications of Platform Algorithms on Platform Worker’s Job Security

AU - Razak, Siti Suraya Abd

AU - Lo, Ying Tuan

AU - Tan, Helen Sui Hong

AU - Zulkarnain, Izyan Farhana

AU - Ibus, Salbeha Binti

N1 - Publisher Copyright: © The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2025.

PY - 2025

Y1 - 2025

N2 - The emergence of digital platforms has altered the way business is conducted. The digital labour platform has become the main attraction for workers who seek flexibility in their employment. However, platform workers are subjected to the platform algorithm when performing their work. The objective of this study is to examine the implications of platform algorithm on platform workers’ job security. This is a qualitative study that employs library-based research and content analysis of related article journals, government statutes and case laws. Findings show that platform provider uses algorithm management in allocating work, suspension and termination of platform workers’ accounts which in some situations causes unfairness. Existing laws also do not provide avenues for platform worker to seek grievances. The findings of this study extend the discussion on artificial intelligence by examining the impact of algorithmic management on the labour rights of platform workers. This study also provides an insight on the position of platform workers and their employment rights for platform providers and serves as motivation to improve their app system.

AB - The emergence of digital platforms has altered the way business is conducted. The digital labour platform has become the main attraction for workers who seek flexibility in their employment. However, platform workers are subjected to the platform algorithm when performing their work. The objective of this study is to examine the implications of platform algorithm on platform workers’ job security. This is a qualitative study that employs library-based research and content analysis of related article journals, government statutes and case laws. Findings show that platform provider uses algorithm management in allocating work, suspension and termination of platform workers’ accounts which in some situations causes unfairness. Existing laws also do not provide avenues for platform worker to seek grievances. The findings of this study extend the discussion on artificial intelligence by examining the impact of algorithmic management on the labour rights of platform workers. This study also provides an insight on the position of platform workers and their employment rights for platform providers and serves as motivation to improve their app system.

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KW - Employment Rights

KW - Gig Worker

KW - Job Security

KW - Termination

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SN - 9789819639489

T3 - Lecture Notes in Networks and Systems

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BT - Selected Proceedings from the 2nd International Conference on Intelligent Manufacturing and Robotics, ICIMR 2024 - Advances in Intelligent Manufacturing and Robotics

A2 - Chen, Wei

A2 - Ping Tan, Andrew Huey

A2 - Luo, Yang

A2 - Huang, Long

A2 - Zhu, Yuyi

A2 - PP Abdul Majeed, Anwar

A2 - Zhang, Fan

A2 - Yan, Yuyao

A2 - Liu, Chenguang

PB - Springer Science and Business Media Deutschland GmbH

T2 - 2nd International Conference on Intelligent Manufacturing and Robotics, ICIMR 2024

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Razak SSA, Lo YT, Tan HSH, Zulkarnain IF, Ibus SB. The Implications of Platform Algorithms on Platform Worker’s Job Security. In Chen W, Ping Tan AH, Luo Y, Huang L, Zhu Y, PP Abdul Majeed A, Zhang F, Yan Y, Liu C, editors, Selected Proceedings from the 2nd International Conference on Intelligent Manufacturing and Robotics, ICIMR 2024 - Advances in Intelligent Manufacturing and Robotics. Springer Science and Business Media Deutschland GmbH. 2025. p. 153-158. (Lecture Notes in Networks and Systems). doi: 10.1007/978-981-96-3949-6_11

The Implications of Platform Algorithms on Platform Worker’s Job Security

Abstract

Publication series

Conference

Keywords

UN SDGs

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