Service levels in make-to-order production: 3D printing applications

Carl Philip T. Hedenstierna; Stephen M. Disney; Jan Holmström

doi:10.1007/978-3-030-23323-5_5

Service levels in make-to-order production: 3D printing applications

Carl Philip T. Hedenstierna^*, Stephen M. Disney, Jan Holmström

^*Corresponding author for this work

Research output: Chapter in Book or Report/Conference proceeding › Chapter › peer-review

Abstract

Consumer 3D printing services offering to print customer’s models on-demand must achieve high service with the available capacity. While the bulk of production tends to come from in-house capacity, overtime is also viable for managing demand peaks. This chapter shows how 3D printers can manage their order book releases to deliver on time, while keeping production costs low. Applying order book smoothing to a numerical case reveals a cost-service trade-off that is not convex, as typically seen in inventory models, but of sigmoid type. This results in two attractive configurations: atrocious service at a minimal cost, or near-perfect service at a higher cost.

Original language	English
Title of host publication	Managing 3D Printing
Subtitle of host publication	Operations Management for Additive Manufacturing
Publisher	Springer International Publishing
Pages	61-75
Number of pages	15
ISBN (Electronic)	9783030233235
ISBN (Print)	9783030233228
DOIs	https://doi.org/10.1007/978-3-030-23323-5_5
Publication status	Published - 1 Jan 2020
Externally published	Yes

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10.1007/978-3-030-23323-5_5

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abstract = "Consumer 3D printing services offering to print customer{\textquoteright}s models on-demand must achieve high service with the available capacity. While the bulk of production tends to come from in-house capacity, overtime is also viable for managing demand peaks. This chapter shows how 3D printers can manage their order book releases to deliver on time, while keeping production costs low. Applying order book smoothing to a numerical case reveals a cost-service trade-off that is not convex, as typically seen in inventory models, but of sigmoid type. This results in two attractive configurations: atrocious service at a minimal cost, or near-perfect service at a higher cost.",

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Service levels in make-to-order production: 3D printing applications

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