Perception of university students towards the use of artificial intelligence-generated voice in explainer videos

Wai Kit Leong, Yuin-Y Chew *, Balqis Zulkifli, Suet Nie Kho *

*Corresponding author for this work

    Research output: Contribution to journalArticlepeer-review

    1 Citation (Scopus)

    Abstract

    Explainer videos are on the rise, not just for marketing or sales purposes to highlight a product or business idea in a compelling and efficient way, but also as a learning tool to enhance instruction at all levels of learning. But though videos are increasingly part of education today, video production can be a time-consuming process, and this can be a barrier for educators who may not all be well-versed in or able to dedicate significant amounts of time to the creation of effective, interesting explainer videos that support their educational content. If it is possible to use artificial intelligence (AI)-generated voices for voice-overs in explainer videos, this would speed up the video creation process by allowing the creators to bypass the need to record a human – whether it is the video’s creator or a separate actor – speaking the lines. This study explores the potential of AI-generated voices in explainer videos aimed at university students, specifically investigating students’ responses to AI-generated voices by looking at whether they respond positively to the voice and whether there is any Uncanny Valley effect of revulsion towards it. The findings are based on a pilot study for university students, where participants were exposed to a set of explainer videos using different voice-overs (human voice, speaker notes app, and an AI-generated voice) and their responses recorded via a questionnaire with questions modified from Ho and Macdorman, 2010; Kröger et al., 2019; and Kühne et al., 2020. The results show a preference for the more human-like voice-overs and no substantial negative perception of the AI-generated voices that were more human-like, indicating that AI-generated voices could potentially be more widely used in explainer videos at institutions of higher education.
    Original languageEnglish
    Article numberOnline ISSN: 2672-7080
    Pages (from-to)77-89
    Number of pages13
    JournalSEARCH Journal of Media and Communication Research
    VolumeSpecial Issue: SEARCH 2022 Conference
    Issue numberOnline ISSN: 2672-7080
    Publication statusPublished - 17 Apr 2023

    Keywords

    • AI voice, e-learning, explainer video, voice-over, voice characteristics

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