Perceived benefits, risks and trust on online shopping festival

Yuan Xu*, Tristan W. Chong, Tomas Krilavičius, Ka Lok Man

*Corresponding author for this work

Research output: Chapter in Book or Report/Conference proceedingConference Proceedingpeer-review

14 Citations (Scopus)

Abstract

This paper investigated to what extent perceived benefits, risks and trust has influenced Chinese customers’ attitude and purchasing intention towards online shopping festival on Alibaba.com. It seeks to investigate critical factors drive the huge business success of the company in ‘Double 11 online shopping festival’ from consumer point of view.

Original languageEnglish
Title of host publicationInformation and Software Technologies - 21st International Conference, ICIST 2015, Proceedings
EditorsGiedre Dregvaite, Robertas Damasevicius
PublisherSpringer Verlag
Pages225-235
Number of pages11
ISBN (Print)9783319247694
DOIs
Publication statusPublished - 2015
Event21st International Conference on Information and Software Technologies, ICIST 2015 - Druskininkai, Lithuania
Duration: 15 Oct 201516 Oct 2015

Publication series

NameCommunications in Computer and Information Science
Volume538
ISSN (Print)1865-0929

Conference

Conference21st International Conference on Information and Software Technologies, ICIST 2015
Country/TerritoryLithuania
CityDruskininkai
Period15/10/1516/10/15

Keywords

  • Alibaba.com
  • B2C
  • Chinese online consumer
  • Online shopping festival
  • Perceived benefits
  • Purchase intention
  • Risks

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