Opinion comparison between internet forums and customer reviews

Jie Sun; Han Tong Loh; Aik Siang Yeo; Ying Liu

doi:10.1504/IJCAT.2011.038557

Opinion comparison between internet forums and customer reviews

Jie Sun^*, Han Tong Loh, Aik Siang Yeo, Ying Liu

^*Corresponding author for this work

Research output: Contribution to journal › Review article › peer-review

3 Citations (Scopus)

Abstract

The advent of the internet marks a new source of customer feedbacks for product designers to gain valuable insights into their outputs. The paper investigates the distinctive characteristics of customer opinions found on internet forums. A comparison of the similarities and differences between customer reviews and forum feedbacks is given. Finally, data mining techniques based on concept-based representations are used to analyse feedback from forums.

Original language	English
Pages (from-to)	107-113
Number of pages	7
Journal	International Journal of Computer Applications in Technology
Volume	40
Issue number	1-2 SPEC.ISSUE
DOIs	https://doi.org/10.1504/IJCAT.2011.038557
Publication status	Published - Feb 2011
Externally published	Yes

Keywords

Customer reviews
Internet forum
Opinion comparison
Text mining

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10.1504/IJCAT.2011.038557

Cite this

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AB - The advent of the internet marks a new source of customer feedbacks for product designers to gain valuable insights into their outputs. The paper investigates the distinctive characteristics of customer opinions found on internet forums. A comparison of the similarities and differences between customer reviews and forum feedbacks is given. Finally, data mining techniques based on concept-based representations are used to analyse feedback from forums.

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KW - Internet forum

KW - Opinion comparison

KW - Text mining

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M3 - Review article

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Opinion comparison between internet forums and customer reviews

Abstract

Keywords

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