Digital divide: A study on Portuguese Municipalities' web sites

Carlos Aleixo*, Miguel Baptista Nunes, Pedro Isaías

*Corresponding author for this work

Research output: Chapter in Book or Report/Conference proceedingConference Proceedingpeer-review

1 Citation (Scopus)

Abstract

This paper presents a study performed on Portuguese Municipalities' web sites in relation its usability with regard to digital inclusion. A recent study has shown that Portugal ranks among top in making available e-government facilitators (i.e. web sites and portals) to its citizens. Through a desktop qualitative cognitive walkthrough, using a set of pre-selected usability guidelines linked with digital literacies, a subset of municipalities' web sites were assessed and results showed that in terms of usability for digital inclusion only two of the municipalities' web sites evaluated scored good and a clear majority of 65% of these scored reasonable. This means that there is a long way to work in order to bridge this digital divide. This paper makes an innovative contribution to the discussion about minimising digital exclusion through usability guidelines.

Original languageEnglish
Title of host publicationProceedings of the IADIS Int. Conf. ICT, Society and Human Beings 2011, Proceedings of the IADIS International Conference e-Democracy, Equity and Social Justice 2011, Part of the IADIS, MCCSIS 2011
Pages125-132
Number of pages8
Publication statusPublished - 2011
Externally publishedYes
EventIADIS International Conference ICT, Society and Human Beings 2011, IADIS International Conference e-Democracy, Equity and Social Justice 2011, Part of the IADIS Multi Conference on Computer Science and Information Systems 2011, MCCSIS 2011 - Rome, Italy
Duration: 20 Jul 201126 Jul 2011

Publication series

NameProceedings of the IADIS Int. Conf. ICT, Society and Human Beings 2011, Proceedings of the IADIS International Conference e-Democracy, Equity and Social Justice 2011, Part of the IADIS, MCCSIS 2011

Conference

ConferenceIADIS International Conference ICT, Society and Human Beings 2011, IADIS International Conference e-Democracy, Equity and Social Justice 2011, Part of the IADIS Multi Conference on Computer Science and Information Systems 2011, MCCSIS 2011
Country/TerritoryItaly
CityRome
Period20/07/1126/07/11

Keywords

  • Cognitive walkthrough
  • Digital inclusion
  • Information literacy
  • Local e-government
  • Portugal
  • Usability guidelines

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