Customer Outrage Following Service Failure: Toward A Conceptual Framework,

Wenjiao Zhang, Markus Blut, Klaus Schoefer

Research output: Chapter in Book or Report/Conference proceeding › Conference Proceeding › peer-review

Original language	English
Title of host publication	British Academy of Management (BAM)
Publication status	Published - 2015
Event	British Academy of Management (BAM) - Portsmouth, United Kingdom Duration: 8 Sept 2015 → 10 Sept 2015

Conference	British Academy of Management (BAM)
Country/Territory	United Kingdom
City	Portsmouth
Period	8/09/15 → 10/09/15

Cite this

@inproceedings{26824f992d324880969b216b2aa28552,

title = "Customer Outrage Following Service Failure: Toward A Conceptual Framework,",

author = "Wenjiao Zhang and Markus Blut and Klaus Schoefer",

year = "2015",

language = "English",

booktitle = "British Academy of Management (BAM)",

note = "British Academy of Management (BAM) ; Conference date: 08-09-2015 Through 10-09-2015",

}