TY - GEN
T1 - Anthropomorphized financial robo-advisors and investment advice-taking behavior
AU - Deng, Bingjie
AU - Chau, Michael
N1 - Publisher Copyright:
© AMCIS 2021.
PY - 2021/8
Y1 - 2021/8
N2 - Financial robo-advisors have been used in the financial advisory service and have started to serve consumers' daily investment advice. It is unclear, however, how visual designs of robo-advisors will have spillover effects on the decisions involving high risk and uncertainty (i.e., investment advice-taking behavior). This study investigates the visually anthropomorphic designs of robo-advisors and their effects on consumers' trust and risk perceptions, as well as their investment advice-taking behavior. In particular, according to the advice response theory, we propose that an anthropomorphic robo-advisor will increase users' trust in the robo-advisor, decrease their perceived risk of financial advice, and in turn, affect users' responses towards the investment advice. The findings will contribute to the literature related to robo-advisor, advice-taking, and anthropomorphism, and proffer insightful takeaways for managers about how to use different designs of robo-advisors to improve their services and user experience.
AB - Financial robo-advisors have been used in the financial advisory service and have started to serve consumers' daily investment advice. It is unclear, however, how visual designs of robo-advisors will have spillover effects on the decisions involving high risk and uncertainty (i.e., investment advice-taking behavior). This study investigates the visually anthropomorphic designs of robo-advisors and their effects on consumers' trust and risk perceptions, as well as their investment advice-taking behavior. In particular, according to the advice response theory, we propose that an anthropomorphic robo-advisor will increase users' trust in the robo-advisor, decrease their perceived risk of financial advice, and in turn, affect users' responses towards the investment advice. The findings will contribute to the literature related to robo-advisor, advice-taking, and anthropomorphism, and proffer insightful takeaways for managers about how to use different designs of robo-advisors to improve their services and user experience.
KW - Anthropomorphism
KW - Financial robo-advisor
KW - Investment advice-taking
KW - Perceived risk
KW - Trust
UR - http://www.scopus.com/inward/record.url?scp=85118625396&partnerID=8YFLogxK
M3 - Conference Proceeding
AN - SCOPUS:85118625396
T3 - 27th Annual Americas Conference on Information Systems, AMCIS 2021
BT - 27th Annual Americas Conference on Information Systems, AMCIS 2021
PB - Association for Information Systems
T2 - 27th Annual Americas Conference on Information Systems, AMCIS 2021
Y2 - 9 August 2021 through 13 August 2021
ER -