TY - GEN
T1 - A Framework for Assessing Strategies to Combat Individuals’ Resistance to Technological Innovation in the Construction Industry
AU - Lawluvy, Yelly
AU - Guo, Fangyu
AU - Wang, Kaiyang
N1 - Publisher Copyright:
© 2022 Construction Research Congress 2022: Project Management and Delivery, Controls, and Design and Materials - Selected Papers from Construction Research Congress 2022. All rights reserved.
PY - 2022
Y1 - 2022
N2 - People's resistance to change has been identified as one of the critical challenges that inhibit the promotion and implementation of new technologies in the construction industry. Researchers have propounded various strategies to mitigate people's resistance to technological change. However, most of these assertions are based on the researchers' opinions which should be supported by qualitative evidence. Accordingly, this research adopted a Delphi Survey to solicit the views of a purposively sampled 7 member expert panel assessing the effectiveness of resistance-mitigating strategies. The results highlighted "Training" as the most effective mitigating strategy, followed consecutively by "organisational support," "enhancing system design," "education," "communication," "participation," "peer support," and "incentivization." Notwithstanding this ranking, the research identified that no single mitigating strategy is optimal for completely curbing resistance. Therefore, this research also provided a framework for selecting the appropriate mitigating strategies according to different resistance scenarios. The findings of this study can better equip stakeholders of the construction industry in handling resistance to technological change.
AB - People's resistance to change has been identified as one of the critical challenges that inhibit the promotion and implementation of new technologies in the construction industry. Researchers have propounded various strategies to mitigate people's resistance to technological change. However, most of these assertions are based on the researchers' opinions which should be supported by qualitative evidence. Accordingly, this research adopted a Delphi Survey to solicit the views of a purposively sampled 7 member expert panel assessing the effectiveness of resistance-mitigating strategies. The results highlighted "Training" as the most effective mitigating strategy, followed consecutively by "organisational support," "enhancing system design," "education," "communication," "participation," "peer support," and "incentivization." Notwithstanding this ranking, the research identified that no single mitigating strategy is optimal for completely curbing resistance. Therefore, this research also provided a framework for selecting the appropriate mitigating strategies according to different resistance scenarios. The findings of this study can better equip stakeholders of the construction industry in handling resistance to technological change.
UR - http://www.scopus.com/inward/record.url?scp=85128967840&partnerID=8YFLogxK
U2 - 10.1061/9780784483978.099
DO - 10.1061/9780784483978.099
M3 - Conference Proceeding
AN - SCOPUS:85128967840
T3 - Construction Research Congress 2022: Project Management and Delivery, Controls, and Design and Materials - Selected Papers from Construction Research Congress 2022
SP - 974
EP - 982
BT - Construction Research Congress 2022
A2 - Jazizadeh, Farrokh
A2 - Shealy, Tripp
A2 - Garvin, Michael J.
PB - American Society of Civil Engineers (ASCE)
T2 - Construction Research Congress 2022: Project Management and Delivery, Controls, and Design and Materials, CRC 2022
Y2 - 9 March 2022 through 12 March 2022
ER -