@inproceedings{248f61ffe44e46b19d3cd63ba773914c,
title = "That's what friends are for: Facilitating 'who knows what' across group boundaries",
abstract = "We describe the design and evaluation of K-net, a social matching system to help people learn 'who knows what' in an organization by matching people with skills with those who need them. Transactive memory theory predicts that K-net will improve individuals' awareness of 'who knows what'. This should lead to improved performance through sharing knowledge across group boundaries. We evaluate K-net in terms of these predictions in an experiment with 41 students in seven groups working on software engineering projects. Accurate recommendations improved awareness of 'who knows what' versus 'random' recommendations, but did not improve performance. Our results highlight issues related to the evaluation of systems for sharing knowledge across group boundaries.",
keywords = "Experimentation, Expertise, Friendship, Recommender systems, Social network analysis, Transactive memory system",
author = "Shami, {N. Sadat} and Yuan, {Y. Connie} and Dan Cosley and Ling Xia and Geri Gay",
year = "2007",
doi = "10.1145/1316624.1316681",
language = "English",
isbn = "9781595938459",
series = "GROUP'07 - Proceedings of the 2007 International ACM Conference on Supporting Group Work",
pages = "379--382",
booktitle = "GROUP'07 - Proceedings of the 2007 International ACM Conference on Supporting Group Work",
note = "2007 International ACM Conference on Supporting Group Work, GROUP'07 ; Conference date: 04-11-2007 Through 07-11-2007",
}