@inproceedings{7f394f667ebb46c9943e6247366b59e2,
title = "Medical complaints: A solution based on Internet",
abstract = "This paper presents an Internet based solution, MeDispute, to the medical complaints in NHS UK. MeDispute is a system which allows the patients to express their views, comments, and complaints electronically. It's a sub-system of EU supported project known as eDispute, which aims to establish a rapid and effective arbitration procedure to small and medium-sized enterprises (SMEs) engaged in international trade. MeDispute is targeting the complaints at local resolution because the vast majority (around 98%) of complaints do not progress beyond this stage. The intelligent management system in MeDispute will keep the users informed with the progress of the process and help the healthcare provider to solve the complaint efficiently and effectively.",
keywords = "Complaints in NHS, Local resolution, Medical complaints, Online resolution",
author = "N. Philip and Wang, {X. H.} and Istepanian, {R. S.H.} and T. Greake and W. Huang",
year = "2006",
doi = "10.1049/cp:20060394",
language = "English",
isbn = "0863416586",
series = "IET Conference Publications",
number = "520",
pages = "52",
booktitle = "IET 3rd International Conference MEDSIP 2006",
edition = "520",
note = "IET 3rd International Conference MEDSIP 2006: Advances in Medical, Signal and Information Processing ; Conference date: 17-07-2006 Through 19-07-2006",
}