Factors affecting student satisfaction in e-learning

Victor Chang*, Meiyi Liu, Qianwen Ariel Xu, Chang Xiong

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)


The purpose of this study is to investigate the factors that influence college student satisfaction with e-learning. Authors also attempt to explore the relationship between usage intention and factors affecting e-learner satisfaction. Both qualitative and quantitative methods were adopted for this study. 224 undergraduates from Suzhou participated in the data collection process. Correlation analysis and multiple regression analysis were conducted to examine relationships between various antecedents and the usage intention of online courses. It is found that external factors such as class interaction and the quality of teachers impose a significant impact on student satisfaction. Internal factors such as the level of self-discipline and the degree of concentration also influence satisfaction. Both external factors and internal factors had positive effects on the usage intention of online courses. The findings may assist faculty in designing quality online courses to meet students' needs better and improve student satisfaction.

Original languageEnglish
Pages (from-to)401-422
Number of pages22
JournalInternational Journal of Business and Systems Research
Issue number4
Publication statusPublished - 2022


  • college students
  • course design
  • e-learning
  • learning abilities
  • learning intention
  • online course
  • satisfaction


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