Customer Outrage Following Service Failure: Toward A Conceptual Framework,

Wenjiao Zhang, Markus Blut, Klaus Schoefer

Research output: Chapter in Book or Report/Conference proceedingConference Proceedingpeer-review

Original languageEnglish
Title of host publicationBritish Academy of Management (BAM)
Publication statusPublished - 2015
EventBritish Academy of Management (BAM) - Portsmouth, United Kingdom
Duration: 8 Sept 201510 Sept 2015


ConferenceBritish Academy of Management (BAM)
Country/TerritoryUnited Kingdom

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