Customer Outrage Following Service Failure: A Qualitative Research

Wenjiao Zhang, Markus Blut, Klaus Schoefer

Research output: Chapter in Book or Report/Conference proceeding › Conference Proceeding › peer-review

Original languageEnglish
Title of host publicationServsig
Publication statusPublished - 2016
EventServsig - Maastricht, Netherlands
Duration: 17 Jun 2016 → 19 Jun 2016

Conference

ConferenceServsig
Country/TerritoryNetherlands
CityMaastricht
Period17/06/16 → 19/06/16

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