Customer Outrage Following Service Failure: A Qualitative Research

Wenjiao Zhang, Markus Blut, Klaus Schoefer

Research output: Chapter in Book or Report/Conference proceeding › Conference Proceeding › peer-review

Original language	English
Title of host publication	European Marketing Academy Conference (EMAC), May 24-27, 2016, Oslo, Norway.
Publication status	Published - 2016
Event	European Marketing Academy Conference (EMAC) - Oslo, Norway Duration: 24 May 2016 → 27 May 2016

Conference	European Marketing Academy Conference (EMAC)
Country/Territory	Norway
City	Oslo
Period	24/05/16 → 27/05/16

Cite this

@inproceedings{d5767fd982204aa7b4def663ade4e3ec,

title = "Customer Outrage Following Service Failure: A Qualitative Research",

author = "Wenjiao Zhang and Markus Blut and Klaus Schoefer",

year = "2016",

language = "English",

booktitle = "European Marketing Academy Conference (EMAC), May 24-27, 2016, Oslo, Norway.",

note = "European Marketing Academy Conference (EMAC) ; Conference date: 24-05-2016 Through 27-05-2016",

}