Conceptualising gamification risks to teamwork within enterprise

Abdullah Algashami*, Sainabou Cham, Laura Vuillier, Angelos Stefanidis, Keith Phalp, Raian Ali

*Corresponding author for this work

Research output: Chapter in Book or Report/Conference proceedingConference Proceedingpeer-review

8 Citations (Scopus)

Abstract

Gamification in businesses refers to the use of technology-assisted solutions to boost or change staff attitude, perception and behaviour, about the individual or collective goals and tasks. Previous research indicated that gamification techniques could introduce risks to the business environment, and not only fail to make a positive change, but also raise concerns about ethics, quality of work, and well-being in a workplace. Although the problem is already recognised in principle, there is still a need to clarify and concretise those risks, their factors and their relation to the gamification dynamics and mechanics. In this paper, we focus on gamification risks related to teamwork within the enterprise. To address this, we conducted three-stage empirical research in two large-scale businesses using gamification in their workplace, including two months’ observation and interview study. We outline various risk mitigation strategies and map them to primary types of gamification risks. By accomplishing such conceptualisation, we pave the way towards methods to model, detect and predict gamification risks on teamwork and recommend design practices and strategies to tackle them.

Original languageEnglish
Title of host publicationThe Practice of Enterprise Modeling - 11th IFIP WG 8.1. Working Conference, PoEM 2018, Proceedings
EditorsDimitris Karagiannis, Robert Andrei Buchmann, Marite Kirikova
PublisherSpringer Verlag
Pages105-120
Number of pages16
ISBN (Print)9783030023010
DOIs
Publication statusPublished - 2018
Externally publishedYes
Event11th IFIP WG 8.1 Conference on the Practice of Enterprise Modeling, PoEM 2018 - Vienna, Austria
Duration: 31 Oct 20182 Nov 2018

Publication series

NameLecture Notes in Business Information Processing
Volume335
ISSN (Print)1865-1348

Conference

Conference11th IFIP WG 8.1 Conference on the Practice of Enterprise Modeling, PoEM 2018
Country/TerritoryAustria
CityVienna
Period31/10/182/11/18

Keywords

  • Gamification
  • Human factors in computing
  • Risk assessment

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