Appropriate Value-based ICTs in support of Frontline Peacekeepers

Lynne Hall, Samiullah Paracha, Gill Hagan-Green

Research output: Contribution to conferencePaperpeer-review

Abstract

This paper reports a mixed methods study with frontline peacekeepers that aimed to explore values in relation to effective peacekeeping and ICTs. A quantitative study and field visit identified that even in peace keeping areas with poor infrastructure there is considerable access to the Internet with ICT in regular and frequent use. 86 civilian and military peacekeepers participated in 11 focus groups that discussed potential ICT improvements and innovations for peacekeeping at a United Nations base. Analysis identified 4 horizontal themes (User Experience, Integration, Connectivity and Privacy) across 3 use contexts (work performance, personal physical safety and well-being). Core values were being safe, maintaining relationships, doing work well and being cared for by their organisation. Recommendations highlight the urgent need to deploy existing apps on everyday ICTs rather than any real requirements for innovation or significant R&D spend.

Original languageEnglish
Pages168-179
Number of pages12
DOIs
Publication statusPublished - 2021
Externally publishedYes
Event34th British Human Computer Interaction Conference Interaction Conference, BCS HCI 2021 - Virtual, Online
Duration: 19 Jul 202121 Jul 2021

Conference

Conference34th British Human Computer Interaction Conference Interaction Conference, BCS HCI 2021
CityVirtual, Online
Period19/07/2121/07/21

Keywords

  • Civilian peacekeepers
  • Digital peacekeeping
  • ICTs for peace
  • Military

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