Amplifying citizens’ voices in smart cities: An application of social media sentiment analysis in urban sciences

Iman Sayah, Marc Aurel Schnabel*

*Corresponding author for this work

Research output: Chapter in Book or Report/Conference proceedingConference Proceedingpeer-review

1 Citation (Scopus)

Abstract

In the past decade, urban researchers have paid significant attention to the emergence of computer science and urban planning. According to the literature, social media as a pool of real-time citizen feedback can be investigated to inform smart city synergies. However, the success factors of such an approach have not been thoroughly investigated. In this study, various factors were derived from an extensive literature review to create an efficient e-participation platform. It is explained how our proposed platform 1) complies to the data protection regulations 2) uses advanced text analysis and natural language processing (NLP) tools to identify opinions and emotions 3) maintains persistent communication between citizens and city planners 4) incorporates creative visualisation techniques 5) is informative for its target audience 6) takes into consideration the socio-cultural diversity and 7) can be used as an informing tool in combination with offline methods of participation.

Original languageEnglish
Title of host publicationIntelligent and Informed
Subtitle of host publication24th International Conference on Computer-Aided Architectural Design Research in Asia (CAADRIA)
EditorsMatthias Hank Haeusler, Marc Aurel Schnabel, Tomohiro Fukuda
PublisherThe Association for Computer-Aided Architectural Design Research in Asia (CAADRIA)
Pages773-782
Number of pages10
Volume1
ISBN (Electronic)9789887891727
Publication statusPublished - 15 Apr 2019
Externally publishedYes
Event24th International Conference on Computer-Aided Architectural Design Research in Asia: Intelligent and Informed, CAADRIA 2019 - Wellington, New Zealand
Duration: 15 Apr 201918 Apr 2019

Publication series

NameIntelligent and Informed - Proceedings of the 24th International Conference on Computer-Aided Architectural Design Research in Asia, CAADRIA 2019
Volume2

Conference

Conference24th International Conference on Computer-Aided Architectural Design Research in Asia: Intelligent and Informed, CAADRIA 2019
Country/TerritoryNew Zealand
CityWellington
Period15/04/1918/04/19

Keywords

  • Big data analytics
  • Citizen engagement
  • E-participation
  • Sentiment analysis
  • Social media mining

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