A demonstration of QA system based on knowledge base

Zhenjiang Dong; Hong Chen; Jingqiang Chen; Huakang Li; Tao Li

doi:10.1007/978-3-319-45817-5_69

A demonstration of QA system based on knowledge base

Zhenjiang Dong, Hong Chen, Jingqiang Chen, Huakang Li, Tao Li^*

^*Corresponding author for this work

Research output: Chapter in Book or Report/Conference proceeding › Conference Proceeding › peer-review

1 Citation (Scopus)

Abstract

QA service is one important service for Telecommunication, while it’s very difficult because of the variety of question formations. This paper designs and implements an automatic QA system based on knowledge base. We first construct a knowledge base using the Entity-Attribute-Value model. We collect the entities, the corresponding attributes and values from a corpus in Telecommunication domain. We analyze customers’ questions, extract entities and attributes from the questions, get the question type to retrieve answers from the knowledge base. The results show our system work well especially for multiquestions.

Original language	English
Title of host publication	Web Technologies and Applications - 18th Asia-Pacific Web Conference, APWeb 2016, Proceedings
Editors	Kyuseok Shim, Kai Zheng, Guanfeng Liu, Feifei Li
Publisher	Springer Verlag
Pages	579-582
Number of pages	4
ISBN (Print)	9783319458168
DOIs	https://doi.org/10.1007/978-3-319-45817-5_69
Publication status	Published - 2016
Externally published	Yes

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	9932 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Keywords

Entity
Knowledge base
Multi-questions
QA system

Access to Document

10.1007/978-3-319-45817-5_69

Cite this

Dong, Z., Chen, H., Chen, J., Li, H., & Li, T. (2016). A demonstration of QA system based on knowledge base. In K. Shim, K. Zheng, G. Liu, & F. Li (Eds.), Web Technologies and Applications - 18th Asia-Pacific Web Conference, APWeb 2016, Proceedings (pp. 579-582). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9932 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-319-45817-5_69

Dong, Zhenjiang ; Chen, Hong ; Chen, Jingqiang et al. / A demonstration of QA system based on knowledge base. Web Technologies and Applications - 18th Asia-Pacific Web Conference, APWeb 2016, Proceedings. editor / Kyuseok Shim ; Kai Zheng ; Guanfeng Liu ; Feifei Li. Springer Verlag, 2016. pp. 579-582 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

@inproceedings{a3c72b00686f4e5b87d0f2fb3446d63b,

title = "A demonstration of QA system based on knowledge base",

abstract = "QA service is one important service for Telecommunication, while it{\textquoteright}s very difficult because of the variety of question formations. This paper designs and implements an automatic QA system based on knowledge base. We first construct a knowledge base using the Entity-Attribute-Value model. We collect the entities, the corresponding attributes and values from a corpus in Telecommunication domain. We analyze customers{\textquoteright} questions, extract entities and attributes from the questions, get the question type to retrieve answers from the knowledge base. The results show our system work well especially for multiquestions.",

keywords = "Entity, Knowledge base, Multi-questions, QA system",

author = "Zhenjiang Dong and Hong Chen and Jingqiang Chen and Huakang Li and Tao Li",

note = "Publisher Copyright: {\textcopyright} Springer International Publishing Switzerland 2016.",

year = "2016",

doi = "10.1007/978-3-319-45817-5_69",

language = "English",

isbn = "9783319458168",

series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",

publisher = "Springer Verlag",

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editor = "Kyuseok Shim and Kai Zheng and Guanfeng Liu and Feifei Li",

booktitle = "Web Technologies and Applications - 18th Asia-Pacific Web Conference, APWeb 2016, Proceedings",

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Dong, Z, Chen, H, Chen, J, Li, H & Li, T 2016, A demonstration of QA system based on knowledge base. in K Shim, K Zheng, G Liu & F Li (eds), Web Technologies and Applications - 18th Asia-Pacific Web Conference, APWeb 2016, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 9932 LNCS, Springer Verlag, pp. 579-582. https://doi.org/10.1007/978-3-319-45817-5_69

A demonstration of QA system based on knowledge base. / Dong, Zhenjiang; Chen, Hong; Chen, Jingqiang et al.
Web Technologies and Applications - 18th Asia-Pacific Web Conference, APWeb 2016, Proceedings. ed. / Kyuseok Shim; Kai Zheng; Guanfeng Liu; Feifei Li. Springer Verlag, 2016. p. 579-582 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9932 LNCS).

Research output: Chapter in Book or Report/Conference proceeding › Conference Proceeding › peer-review

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T1 - A demonstration of QA system based on knowledge base

AU - Dong, Zhenjiang

AU - Chen, Hong

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AU - Li, Huakang

AU - Li, Tao

N1 - Publisher Copyright: © Springer International Publishing Switzerland 2016.

PY - 2016

Y1 - 2016

N2 - QA service is one important service for Telecommunication, while it’s very difficult because of the variety of question formations. This paper designs and implements an automatic QA system based on knowledge base. We first construct a knowledge base using the Entity-Attribute-Value model. We collect the entities, the corresponding attributes and values from a corpus in Telecommunication domain. We analyze customers’ questions, extract entities and attributes from the questions, get the question type to retrieve answers from the knowledge base. The results show our system work well especially for multiquestions.

AB - QA service is one important service for Telecommunication, while it’s very difficult because of the variety of question formations. This paper designs and implements an automatic QA system based on knowledge base. We first construct a knowledge base using the Entity-Attribute-Value model. We collect the entities, the corresponding attributes and values from a corpus in Telecommunication domain. We analyze customers’ questions, extract entities and attributes from the questions, get the question type to retrieve answers from the knowledge base. The results show our system work well especially for multiquestions.

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KW - Knowledge base

KW - Multi-questions

KW - QA system

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T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

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BT - Web Technologies and Applications - 18th Asia-Pacific Web Conference, APWeb 2016, Proceedings

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PB - Springer Verlag

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Dong Z, Chen H, Chen J, Li H, Li T. A demonstration of QA system based on knowledge base. In Shim K, Zheng K, Liu G, Li F, editors, Web Technologies and Applications - 18th Asia-Pacific Web Conference, APWeb 2016, Proceedings. Springer Verlag. 2016. p. 579-582. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-45817-5_69

A demonstration of QA system based on knowledge base

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