Ruby Zhang, Xiaoning Liang, Szu-Hsin Wu (2023) When chatbots fail: Exploring user coping following a service failure induced by chatbots​.

Ruby Zhang, Xiaoning Liang, Szu-Hsin Wu (2023) When chatbots fail: Exploring user coping following a service failure induced by chatbots.

Wenjiao Zhang, Xiaoning Liang, Szu Hsin Wu

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - 2023
Event	Frontiers in Service - Maastricht, Netherlands Duration: 15 Jun 2023 → 18 Jun 2023

@conference{a4c055d60d4249c9a3f7ad2e393f5bda,

title = "Ruby Zhang, Xiaoning Liang, Szu-Hsin Wu (2023) When chatbots fail: Exploring user coping following a service failure induced by chatbots.",

author = "Wenjiao Zhang and Xiaoning Liang and Wu, \{Szu Hsin\}",

year = "2023",

language = "English",

note = "Frontiers in Service ; Conference date: 15-06-2023 Through 18-06-2023",

}