Opinion comparison between internet forums and customer reviews

Jie Sun; Han Tong Loh; Aik Siang Yeo; Ying Liu

doi:10.1504/IJCAT.2011.038557

Opinion comparison between internet forums and customer reviews

Jie Sun^*
, Han Tong Loh
, Aik Siang Yeo
, Ying Liu

^*Corresponding author for this work

National University of Singapore
York Transport Equipment (Asia)
Hong Kong Polytechnic University

Research output: Contribution to journal › Review article › peer-review

3 Citations (Scopus)

Abstract

The advent of the internet marks a new source of customer feedbacks for product designers to gain valuable insights into their outputs. The paper investigates the distinctive characteristics of customer opinions found on internet forums. A comparison of the similarities and differences between customer reviews and forum feedbacks is given. Finally, data mining techniques based on concept-based representations are used to analyse feedback from forums.

Original language	English
Pages (from-to)	107-113
Number of pages	7
Journal	International Journal of Computer Applications in Technology
Volume	40
Issue number	1-2 SPEC.ISSUE
DOIs	https://doi.org/10.1504/IJCAT.2011.038557
Publication status	Published - Feb 2011
Externally published	Yes

Keywords

Customer reviews
Internet forum
Opinion comparison
Text mining

Access to Document

10.1504/IJCAT.2011.038557

Cite this

@article{83dd364b28184a90bcf7db5b49a795c9,

title = "Opinion comparison between internet forums and customer reviews",

abstract = "The advent of the internet marks a new source of customer feedbacks for product designers to gain valuable insights into their outputs. The paper investigates the distinctive characteristics of customer opinions found on internet forums. A comparison of the similarities and differences between customer reviews and forum feedbacks is given. Finally, data mining techniques based on concept-based representations are used to analyse feedback from forums.",

keywords = "Customer reviews, Internet forum, Opinion comparison, Text mining",

author = "Jie Sun and Loh, \{Han Tong\} and Yeo, \{Aik Siang\} and Ying Liu",

year = "2011",

month = feb,

doi = "10.1504/IJCAT.2011.038557",

language = "English",

volume = "40",

pages = "107--113",

journal = "International Journal of Computer Applications in Technology",

issn = "0952-8091",

number = "1-2 SPEC.ISSUE",

}

TY - JOUR

T1 - Opinion comparison between internet forums and customer reviews

AU - Sun, Jie

AU - Loh, Han Tong

AU - Yeo, Aik Siang

AU - Liu, Ying

PY - 2011/2

Y1 - 2011/2

N2 - The advent of the internet marks a new source of customer feedbacks for product designers to gain valuable insights into their outputs. The paper investigates the distinctive characteristics of customer opinions found on internet forums. A comparison of the similarities and differences between customer reviews and forum feedbacks is given. Finally, data mining techniques based on concept-based representations are used to analyse feedback from forums.

AB - The advent of the internet marks a new source of customer feedbacks for product designers to gain valuable insights into their outputs. The paper investigates the distinctive characteristics of customer opinions found on internet forums. A comparison of the similarities and differences between customer reviews and forum feedbacks is given. Finally, data mining techniques based on concept-based representations are used to analyse feedback from forums.

KW - Customer reviews

KW - Internet forum

KW - Opinion comparison

KW - Text mining

UR - https://www.scopus.com/pages/publications/79951589459

U2 - 10.1504/IJCAT.2011.038557

DO - 10.1504/IJCAT.2011.038557

M3 - Review article

AN - SCOPUS:79951589459

SN - 0952-8091

VL - 40

SP - 107

EP - 113

JO - International Journal of Computer Applications in Technology

JF - International Journal of Computer Applications in Technology

IS - 1-2 SPEC.ISSUE

ER -

Opinion comparison between internet forums and customer reviews

Abstract

Keywords

Access to Document

Other files and links

Fingerprint

Cite this