I Revenge for Others I Do Not Know: The Role of Intercultural Competence in Moderating Customer Revenge to Service Failure Occurred to Adjacent Customer.

Mohamed,Sobhy Hassan; Wenjiao Zhang; Cristiana Lages

I Revenge for Others I Do Not Know: The Role of Intercultural Competence in Moderating Customer Revenge to Service Failure Occurred to Adjacent Customer.

Mohamed,Sobhy Hassan, Wenjiao Zhang, Cristiana Lages

School of Intelligent Finance and Business

Research output: Chapter in Book or Report/Conference proceeding › Conference Proceeding › peer-review

Original language	English
Title of host publication	Association for Consumer Research Conference
Subtitle of host publication	October 1-4,2020, Paris (Virtual conference)
Publication status	Published - 2020
Event	Association for Consumer Research Conference - Virtual Conference due to Covid lockdown, Paris, France Duration: 1 Oct 2020 → 4 Oct 2020

Conference

Conference	Association for Consumer Research Conference
Country/Territory	France
City	Paris
Period	1/10/20 → 4/10/20

Cite this

@inproceedings{9ce95343169444deb3f8e8d7240d0955,

title = "I Revenge for Others I Do Not Know: The Role of Intercultural Competence in Moderating Customer Revenge to Service Failure Occurred to Adjacent Customer.",

author = "Mohamed,Sobhy Hassan and Wenjiao Zhang and Cristiana Lages",

year = "2020",

language = "English",

booktitle = "Association for Consumer Research Conference",

note = "Association for Consumer Research Conference ; Conference date: 01-10-2020 Through 04-10-2020",

}

I Revenge for Others I Do Not Know: The Role of Intercultural Competence in Moderating Customer Revenge to Service Failure Occurred to Adjacent Customer. / Hassan, Mohamed,Sobhy; Zhang, Wenjiao; Lages, Cristiana.
Association for Consumer Research Conference: October 1-4,2020, Paris (Virtual conference). 2020.

Research output: Chapter in Book or Report/Conference proceeding › Conference Proceeding › peer-review

TY - GEN

T1 - I Revenge for Others I Do Not Know: The Role of Intercultural Competence in Moderating Customer Revenge to Service Failure Occurred to Adjacent Customer.

AU - Hassan, Mohamed,Sobhy

AU - Zhang, Wenjiao

AU - Lages, Cristiana

PY - 2020

Y1 - 2020

M3 - Conference Proceeding

BT - Association for Consumer Research Conference

T2 - Association for Consumer Research Conference

Y2 - 1 October 2020 through 4 October 2020

ER -